Acceptable Use Policy

This policy sets out how you may and may not use https://cantcore.shop, our products and our support channels. It sits alongside our Terms of Service; breaking it is a breach of those terms.

Almost nobody needs this page. It exists for the rare cases that affect other customers.

You must not:

• copy, reverse-engineer or manufacture imitations of our kit designs, packaging or product photography for commercial purposes;
• resell our products as something they are not — relabelled, misdescribed, presented as another brand's goods, or presented as an authorised version of somebody else's product;
• present yourself as an authorised dealer, distributor or partner of Canton Core without our written agreement;
• use our name, mark or photography to sell counterfeit or unrelated goods.

You are free to resell a kit you have bought as the genuine, accurately described product it is. For volume purchasing, use the wholesale enquiry form — the pricing is better than buying at retail anyway.

Seasonal Core Drop editions are produced in limited runs, and the member reservation window exists so members get a fair chance at them. You must not:

• use bots, scripts or automation to place or reserve orders;
• create multiple accounts or memberships to obtain more than your allocation;
• use false identities, addresses or payment methods to bypass an allocation limit;
• obtain an edition through a fraudulent payment and resell it.

Reselling an edition you legitimately bought is your business, not ours. Obtaining one fraudulently is a different matter: we cancel the order, refund the payment where it was genuine, and may refuse future orders.

Do not use our site or products to infringe anyone's intellectual property — ours or a third party's. That includes asking us to produce, customise or co-brand kits carrying a logo, character, artwork, team, likeness or trade mark you do not own or have licence to use. We decline these requests, and we may ask for proof of licence before accepting a wholesale customisation.

If you believe something on this site infringes your rights, email support@cantcore.shop with the material, your rights in it and your contact details. We investigate promptly and remove infringing material.

You must not:

• pay with a card or account you are not authorised to use;
• give false delivery or contact details;
• raise a chargeback in bad faith on goods that were delivered and kept — if there is a problem, contact us first and see the Refund Policy;
• abuse the returns process, for example by returning a different or substituted item.

Payments are screened for fraud by Stripe. We report suspected payment fraud to Stripe and, where appropriate, to law enforcement.

You must not:

• attempt to gain unauthorised access to the site, our administration area, our database or our accounts;
• probe, scan or test the site's security, or interfere with its normal operation;
• scrape the site systematically, or place automated load on it beyond ordinary browsing;
• submit malware, or use our forms to send spam, phishing content or unlawful material;
• abuse, threaten or harass our staff.

Our support team answers every reasonable enquiry, however frustrated, but abuse or threats end the conversation and may end the trading relationship. Found a genuine security issue? Report it to support@cantcore.shop and give us a chance to fix it before disclosing it.

Depending on severity, we may cancel an order, refund and decline it, end a membership, restrict access to the site, or refuse future business. We give notice and a chance to explain where it is reasonable to do so; where fraud, IP infringement or a security threat is involved, we may act immediately. Serious matters are reported to the relevant authorities.

Questions about this policy go to support@cantcore.shop. This policy is governed by the laws of Scotland, United Kingdom.